 |
Agencies Who Can AssistCustomer Service TrainingKiwiHost is New Zealand's largest provider of customer experiences training. Courses run regularly, nationwide and specific needs-analysis can be conducted.Bizinfo part of New Zealand Trade and Enterprise has a range of resources designed to help you run your business better, these include customer service tools and training opportunities. Green GlobeThe Tourism Industry Association of New Zealand and the Ministry of Tourism support the Green Globe international environmental accreditation programme for travel and tourism.New Zealand has been a strong supporter of this programme, with many tourism business undergoing assessment and taking steps to be environmental responsible in their work. Kaikoura recently became the first tourism destination in the world to be accredited by Green Globe. For more information, contact chris.tobias@greenglobe.org Toi IhoIf you make or stock Maori art or craft, Toi Iho is a way of marking your products as authentic, quality pieces.The Mark was developed by Creative New Zealand to help consumers buy with confidence. This is increasingly important for international visitors. Operating LicencesMost commercial businesses in the tourism industry require licences to operate.If you plan to offer any air-based product you will need approval from the Civil Aviation Authority. If you plan to operate any form of land-based passenger service as part of your business, both the drivers and vehicles used will need commercial licences. Contact the Land Transport Safety Authority (LTSA) for more information. If you plan to operate water-based tourism product, the staff in command of any craft and the craft itself will require certification from the Maritime Safety Authority (MSA). The MSA covers activities based at sea and on rivers and lakes. If you are serving food commercially, your local authority will require you to work within the by-laws that cover food hygiene. You will need to be licensed to do this. You will also need to confirm that you can run the sort of business you plan in that particular zone. Consult your local council for more information. If you plan to offer a commercial experience on the Conservation Estate (New Zealand’s national parks, forest and maritime parks and conservation and marine reserves) you will need a concession from the Department of Conservation. You can also find more information in Getting Further Assistance. |