Make Sure You Get Our Emails

When you are using our website, you may need to take some simple steps to ensure you are receiving your emails from us.

We have several functions on our website which generate an email, such as creating an account, taking our online module tests, receiving a certificate for our training or sending us feedback.

Sometimes these emails can be blocked by your company's firewall or your spam filter.

To allow you to receive these emails, you will find simple instructions below for several mainstream email providers to prevent this from happening.

Our email addresses
traveltrade@tnz.govt.nz
feedback@traveltrade.newzealand.com
admin@traveltrade.newzealand.com

Common email providers

Outlook

Add the above email addresses to your Safe Senders list
1) Click ‘Options’ on the ‘Tools’ menu
2) Go to the ‘Preferences’ tab under ‘E-mail’ and click ‘Junk E-mail’
3) Go to the ‘Safe Senders’ or ‘Safe Recipients’ tab and click ‘Add’
4) Enter an email address and click ‘OK’ and then the next one until done

Or if you found our email in your Junk-Email folder

1) Open the email
2) Go to ‘Actions’ and click ‘Junk E-mail’
3) Click ‘Add sender to Safe Senders list’ or ‘Add sender’s domain to Safe Sanders list’

Hotmail

Add our email address to your ‘Safe List’

1) Click ‘Options’ in the top right hand corner
2) Under the ‘Junk E-Mail’ heading click ‘Safe and blocked senders’
3) Click ‘Safe senders’
4) Enter one of our email addresses into the box titled ‘Sender or domain to mark as safe’ and click the "Add to list" button
5) Do the same steps for the remaining email addresses

If you have received an email into the ‘Junk E-Mail’ folder

1) Open the email and click the ‘Mark as safe’ link

Check your ‘Blocked Senders’ list to see if our email address is there

1) Click "Options" in the top right hand corner
2) Under the ‘Junk E-Mail’ heading click ‘Safe and blocked senders’
3) Click ‘Blocked senders’
4) You may see one of our emails on the list of ‘Blocked Senders’, if so, select the email address and click the ‘Remove from list’ button

Gmail

Add our email addresses to your ‘Contacts’

1) Click on ‘Contacts’ on the left hand side menu
2) Click the ‘add contact’ icon
3) Enter the details in the correct fields and click ‘Save’
4) Do the same steps for the remaining email addresses

If you have received an email into the ‘Spam’ folder

1) Click ‘Spam’ on the left hand side menu
2) Click on the email title to open the email
3) Click the ‘not spam’ button just above the email

Yahoo! Mail and Xtra Web Mail

Create a filter with our email addresses

1) Click ‘options’ in the top right hand corner
2) Choose ‘filters’ and click the ‘Add’ button
3) Go to the ‘From header’ rule
4) Update it with ‘contains’ and ‘admin@traveltrade.newzealand.com’
5) Click the ‘choose folder’ drop down menu and choose ‘inbox’
6) Click the ‘Add Filter’ button
7) Do the same steps for the remaining email addresses

If you have received an email from us in your ‘Spam’ or ‘Bulk’ folder

1) Open the email and click the ‘Not Spam’ button

Check your ‘Blocked Addresses’ list to see if our email address is there

1) Click ‘options’ in the right hand corner
2) Click ‘Block Addresses’
3) If one of our emails is there, click on the email and then click the ‘Remove Block’ button.