Aim

The overall objective of this training module is to help you gain a better understanding of the New Zealand market and how to sell it so that you can increase sales and profitability for your organisation.

Working through the Module

The module should take you approximately 3 hours. A recommendation would be to complete a section each day. This way you don't have to put aside a full 3 hours to complete.

Sections within the Module

There are two sections to this module with a test to pass while you work through:

Section 1:

• Introduction
• Getting Here
• General Information
• Accommodation
• Transport
• Further Information Sources

Section 2:

• Dealing with Common Misconceptions
• Special Interest
• Regional Highlights and Touring Routes

Module Test:

• You must do the short test to successfully complete the module.

Look out for important points, listed below, as you read through the module:

		Tasks that you can do as you work through the module to increase your knowledge. These are highly recommended, as they will help you successfully complete the module test.
		Information that will help you up-sell product and demonstrate to your client that you are an expert in selling New Zealand.
		Highlights within the regions.

Websites

There will be references to the Tourism New Zealand consumer website in this document www.newzealand.com and regional websites. Take time to get familiar with these websites, as they are a vital source of information.

Other Tourism New Zealand websites which may be useful are:

• International Media website - includes story ideas, media kits, press releases and features.
• Image Library website - An online image library for international media and travel trade to use to promote New Zealand as a visitor destination.
• Qualmark - 100% Pure Assurance website

New Zealand’s awesome landscapes, lush forests, amazing wildlife and pleasant climate make it a haven for many outdoor activities, and a great place to unwind. New Zealand society is diverse, sophisticated, and multicultural, and the honesty, friendliness, and openness of Kiwis will impress you.

And the great advantage of New Zealand is that all of its diverse physical, cultural, and artistic landscapes are so close to each other!

Geography

• It is a compact country and visitors can experience a lot in a short time and within a relatively short distance, due to the diversity of landscape and activities.
• New Zealand is made up of two main islands - the North Island and the South Island, plus Stewart Island and the Chatham Islands.
• 2000-3000 metre high Southern Alps run down the west coast of the South Island creating numerous fiords and glaciers.

Climate

The north of New Zealand is subtropical whilst the south is more temperate. The warmest months are December, January and February, and the coolest June, July and August.

In summer, the average maximum day time temperatures range between 20-30ºC and in winter between 10-15ºC. You can check on weather conditions in New Zealand on the New Zealand Met Service website.

Unique Culture / Heritage

Māori are the indigenous people of Aotearoa New Zealand. It is believed that Māori first arrived in New Zealand more than 1000 years ago. Kupe, a legendary Māori navigator, sailed thousands of miles from his homeland of Hawaiiki in his waka (canoe).

Kupe’s wife Hine is attributed as having named New Zealand ‘Aotearoa’ - the Land of the Long White Cloud. A tribal people, Maori trace their families back through their whakapapa (genealogy), to the waka (canoe) that their ancestors sailed across the vast Pacific Ocean.

Māori have a rich and dynamic culture, encompassing their age old connection with the spiritual and natural worlds. Through their whakapapa they continue to identify with this connection by way of their mihi (greeting). They will name their maunga (mountain), their awa (river), their marae (meeting place), their waka, their iwi (tribe) and their tipuna (special ancestors) within the mihi.

Although English is predominantly spoken, Māori is an official language in New Zealand and has a unique and melodic sound.

About 15% of New Zealand’s population of just over 4 million are of Māori descent and are affiliated to a recognised tribal area. Like many indigenous cultures, Māori lost much of their land through European colonisation. Today, although many Māori live in urban areas, away from their tribal regions their marae remains an integral part of their life.

Any visit to New Zealand is bound to provide an encounter with New Zealand’s unique Māori culture, an encounter that will allow visitors to experience a culture rich in traditions passed on from generation to generation.

This section lists the requirements for visas and passports, restricted items that must not be brought into New Zealand and taxes that must be paid when departing from New Zealand airports.

Passport Requirements

All visitors to New Zealand must carry a passport that is valid for at least 3 months beyond the date of intended departure from New Zealand.

Visa Requirements

For Tour Guides

If you are travelling with a group of visitors and acting as a tour guide or a tour leader in a co-ordination role, you require a work visa.

All Tour Guides must obtain work visas, prior to their arrival in New Zealand.

Work Visa application forms and information relating to the Immigration New Zealand, Receiving Offices can be found on the Requirements page of the Immigration New Zealand website.

For Tourists:

Passport holders from more than 50 countries do not require a Visitor's Visa for stays less than 3 months. For further information on visa requirements, visit www.immigration.govt.nz

NB: This information is subject to change at any time - please check the above website for up to date information

Visa Waivers

Those travellers, who do not require a Visitor's Visa for stays less than 3 months, do require:

• A passport that is valid for at least 3 months after departure from New Zealand
• An onward or return ticket to a country that the visitor has permission to enter
• Sufficient money for the duration of the stay - approximately NZ$1000 per month per person

Countries that are eligible for visa waivers are listed on the immigration website www.immigration.govt.nz.

Provision of Immigration Advice

If you provide New Zealand immigration advice to your clients, you may need a licence from the New Zealand Immigration Authority. To find out if you need to apply for a licence please visit the Immigration Advisers Authority website.

NB: This information is subject to change at any time - please check the above website for up to date information

Restricted items

New Zealand is an island nation and has not been exposed to some pests and diseases that exist in other countries. Many goods such as food, plant and wooden products, must not be brought to New Zealand. These types of items carry a threat from pests and disease. Information about what must be declared as Customs to determine whether it is restricted or prohibited is available here. Information about duty free allowances, restricted and prohibited items are available at www.customs.govt.nz

Departure Taxes from New Zealand Airports

An international departure tax fee exists for those passengers flying out of New Zealand and generally costs NZ$25 per international adult passenger, except for Auckland and Christchurch Airports where the tax is incorporated into the international ticket. For more information, visit

• Auckland www.auckland-airport.co.nz
• Wellington www.wellington-airport.co.nz
• Christchurch www.christchurch-airport.co.nz
• Hamilton www.hamiltonairport.co.nz
• Queenstown www.queenstownairport.co.nz

Public Holidays for 2012

Public Holidays	Dates
New Year	1-2 January
Waitangi Day	6 February
Good Friday	6 April
Easter Monday	9 April
ANZAC Day	25 April
Queen's Birthday	4 June
Labour Day	22 October
Christmas Day	25 December
Boxing Day	26 December

School Holidays - click here for holiday dates to 2014.

Time Difference

New Zealand is one of the first places in the world to see the new day. In summer (Dec-Feb) New Zealand has 'daylight saving', with clocks put forward one hour. Daylight saving begins on the last Sunday in September and ends on the first Sunday of the following April.

For further information click here.

Money Matters

New Zealand is considered to be a good, value-for-money destination where your spending money can go a long way! Good quality accommodation is comparatively cheaper than many other destinations around the world.

New Zealand's unit of currency is the New Zealand dollar (NZ$). Coins have values of 10, 20 and 50 cents, $1 and $2; notes have values of $5, $10, $20, $50 and $100.

There is no restriction on the amount of foreign currency that can be brought in or taken out of New Zealand. However, every person who carries more than NZ$10,000 in cash in or out of New Zealand is required to complete a Border Cash Report (as detailed on the New Zealand Arrivals Card distributed on all incoming aircraft).

Foreign currency can easily be exchanged at banks, some hotels and Bureau de Change kiosks, which are found at international airports and most city centres. All major credit cards can be used in New Zealand. Travellers Cheques are accepted at hotels, banks and some stores.

For further information click here.

Goods & Services Tax

All goods and services are subject to a 15 percent Goods and Services Tax (GST) included in the displayed price. Visitors cannot claim this tax back, however when a supplier sends a major purchase to a visitor's home address the GST will not be charged.

Tipping and Service Charges

New Zealanders do not expect tips for normal service - even in restaurants and bars. However, tipping for extra special service or kindness is at the discretion of the visitor. Hotels and restaurants in New Zealand do not add service charges to their bills

Shopping Hours

Most shops and businesses are open 9.00am to 5.00pm, Monday to Friday, as a minimum. Many stores, particularly in the main tourist centres and resort towns, are also open on Saturdays and Sundays. In the resort towns, such as Queenstown, you will also find most stores open in the evenings. Banks are only open on weekdays (Monday - Friday) from 9.30am - 4.30pm and are closed on weekends.

All major cities and towns have shopping malls and/or a central shopping precinct.

What to Buy

New Zealand offers a huge variety of shopping from arts and craft markets, galleries and museum shops to exclusive designer clothing stores. For traditional New Zealand souvenirs look for examples of superb Maori carvings in wood, bone and pounamu (greenstone or jade). You can also find jewellery and ornaments made from the iridescent paua shell (abalone), treasured by Maori for centuries.

The country's vast wool industry makes it possible to find wonderful hand-knitted wool sweaters and top-quality sheepskins. Lanolin skin care products, propolis and honey are amongst other popular New Zealand souvenirs. Sports fans will want to take home supporters clothing from New Zealand's famous rugby team, the All Blacks.

Electricity

Electricity is 240 volts AC, 50 cycle, as in Europe and Australia and three-prong plugs are used. As the plug shape may be different to your own country, an adaptor may be required.

Health

There are no vaccination requirements to enter New Zealand. New Zealand is largely a clean, healthy, disease-free country. Medical attention is of high quality and reasonably priced but you should have health insurance. A travel insurance policy to cover theft, loss and medical problems is strongly recommended.

Emergency Services

111 is the phone number to dial for emergency services (i.e. Police, Ambulance, Fire services) in New Zealand.

Observing Faith in New Zealand

New Zealand is an easy place for clients to practise their religious customs.

Christianity

The main Christian denominations are Anglicanism, Roman Catholicism, Presbyterianism and Methodism. There are also Pentecostal, Baptist and Mormon churches. For local churches, click here or search "churches" by city at www.yellowpages.co.nz

Islam

• New Zealand Mosque Locations
  For detailed list of Mosques and Islamic Centres in New Zealand, please visit the Islamic Finder website www.islamicfinder.org (search under 'New Zealand') or the website of The Federation of Islamic Associations of New Zealand www.fianz.co.nz.
• Prayer Times in New Zealand
  Accurate calculations for Prayer Times in New Zealand can be found on www.islamicfinder.org or www.fianz.co.nz.
• Halal Meat Providers in New Zealand
  Halal meat products are easily available in New Zealand. In fact, New Zealand is the largest exporter of Halal meat products in the world. To find out more details of Halal meat outlets in New Zealand, please visit www.islamicfinder.org, www.fianz.co.nz or www.angelfire.com.

Hinduism

Hinduism is the second largest religion in New Zealand. The New Zealand Hindu Association is based in Wellington. A list of Hindu Temples can be found at www.nzindia.com

Buddhism

The Friends of the Western Buddhist Order (FWBO) have centres in Auckland, Thames and Wellington. www.fwbo.org.nz

New Zealand offers an impressive choice of excellent accommodation, from luxury lodges to backpackers. To search for accommodation providers in New Zealand, use the Industry Guidebook.

Qualmark

Qualmark New Zealand Limited is New Zealand tourism's official quality assurance agency. Properties displaying the yellow and black Qualmark logo are visited annually and undergo rigorous assessments by business experts. They are checked out in everything they do, including how they look after the environment, which means it will be an experience that won’t disappoint.

Qualmark also provide recognition for top performing accommodation providers on their environmental performance. This is in the form of the Enviro logos. Look for properties displaying the green and black Enviro bronze, silver or gold logos.

When you see the Qualmark logo it means that you can book with confidence - whether it is a luxury lodge hotel or a budget backpacker, Qualmark identifies quality assured accommodation suitable for any traveller. You can find out more about Qualmark at www.qualmark.co.nz

The following is a list of types of accommodation styles and a description of the facilities they provide:

Luxury Lodges

Exclusive retreats and sporting lodges are a New Zealand forte. These superb hideaways are located in some of the most dramatic, beautiful and tranquil locations imaginable - in mountains or forests, beside lakes, oceans, or adjacent to a thermal wonderland. They are the perfect places to unwind from the stress of everyday life.

Each lodge has its own character and charm. Many are renowned for their superb cuisine and ambience, and offer exceptional service, facilities and professional guides for the activities of the area. Most offer dinner which is usually included in the tariff.

Most lodges offer fishing and golfing, while those on the coast cater for a wide range of water-based activities. Some inland lodges offer horse trekking, hiking, rafting, four-wheel drive excursions or skiing in season.

For more information, visit:

www.lodgesofnz.co.nz
www.friars.co.nz

Hotels

New Zealand has a huge selection of superb hotels in most cities and resorts

International chain hotels such as Hyatt, Langham, Intercontinental, Millennium, Hilton, The Heritage, Ascott and Copthorne Hotels and Resorts are found in the main centres and resort towns.

Apartments

Apartment style hotel rooms, suites and hotel villas are available for longer stays. They come fully equipped with kitchen, laundry and other household facilities - serviced daily as required. Many have access to pools, gardens and fitness centres.

Motel Accommodation

Units are serviced daily and are self-contained providing at least tea and coffee making facilities and a private bath or ensuite bathroom. Frequently, cooking facilities (microwave and/or hob/cooktop) are provided within the unit so guests can prepare their own meals.

Motels have been the New Zealand way of holidaying for years. Clean cosy units usually contain one or two bedrooms, lounge, bathroom and a fully-equipped kitchen. Larger motels have swimming pools, spas, laundry facilities and restaurants and bars.

For more information, visit:

www.aaguides.co.nz
www.jasons.com
www.nzmotels.co.nz

Rental Properties

If visitors plan to base themselves in one part of New Zealand for a number of months, they may wish to rent a house or apartment. The classified sections of New Zealand newspapers include rental property listings.

For more information, visit:

www.holidayhomes.co.nz
www.bookabach.co.nz

Guest Houses and Boutique Hotels

These are moderately priced and include guest houses, small private or boutique hotels and 'Bed & Breakfasts'. Many are located in comfortable, beautifully restored older buildings and range in number of rooms from one or two through to a dozen or more. These places have the personal touch provided by their owners and a friendly atmosphere.

For more information, visit:

www.bnb.co.nz
www.jasons.com
www.lodgings.co.nz
www.heritageinns.co.nz
www.nzbnbhotels.com

Farm and Home Stays

Farm and home stays are an ideal way of getting to know real New Zealanders, and they can truly enrich visitors' travel experiences. Visitors get a taste of life in a typical New Zealand home, rural or urban, and share home-cooked meals with hosts who are genuinely friendly and hospitable.

Farms which are part of the Willing Workers on Organic Farms (WWOOF) movement offer free accommodation in return for unwaged farm work.

For more information, visit:

www.nzaccom.co.nz
www.wwoof.co.nz

Youth Hostels

Part of the International YHA network, YHA New Zealand has over 50 properties throughout the country. Visitors can relax - no duties, no curfews and 24-hour access for guests at each hostel. YHA New Zealand produces passes with hostel and transport options for travellers. These must be purchased prior to arrival to New Zealand.

For more information, visit:

www.yha.org.nz

Backpacker Hostels

Numerous hostels throughout the country offer cheaper accommodation, mainly dormitory style, for budget travellers. Most are independently owned and operated so there is no central reservation facility.

For free and independent travellers on a budget, New Zealand's extensive network of hostels are great value - above average in quality, clean and well situated around the country. Accommodation can consist of cabins, small hotels, bunkrooms and hostels. Beds are often in shared rooms, although double and single type accommodation is also available. Bedding can be provided at a nominal charge. These places are excellent for meeting people and gathering information about local attractions and tips on further travel around New Zealand.

For more information, visit the backpacker network page on this website.

Holiday Parks and Camping Grounds

New Zealand camping grounds/holiday parks range from the sophisticated, offering a complete range of facilities near major cities, towns or resorts, through to very basic camps in remote areas.

Most camping grounds offer tent site and both non-powered and powered motor home sites, sometimes water and waste hook-ups, cabins of varying standards and on site caravans. Generally grounds are well kept with reception, communal kitchens and shower and laundry facilities being offered. Some may offer additional facilities such as a camp store, pool, spa pool, TV or games lounge, car wash, barbeque, boat hire or dial-a-meal services.

For more information, visit:

www.aaguides.co.nz
www.holidayparks.co.nz
www.jasons.com
www.doc.govt.nz

Accommodation Passes

Many chains offer accommodation passes, often using a voucher system, which can be pre-sold in the travellers home country and which can offer good savings.

Visitors can book the accommodation before they leave, use the book ahead services at one hotel to book the next night once in New Zealand, or just make it up as they travel along (depending on availability).

Kingsgate, Copthorne and Millennium Hotels (Millennium Hotels and Resorts). www.MillenniumHotels.co.nz

• Kingsgate - New Zealand’s largest three star group
• Copthorne - positioned between Quality and Millennium - 3.5 - 4 star
• Millennium - international range of properties in Christchurch, Queenstown and Rotorua - 4 star deluxe

Mainstay www.mainstay.co.nz

• A network of independently owned and operated hotels and apartments throughout New Zealand
• Operates the "Go Kiwi" hotel pass with four categories of accommodation - Bronze, Silver, Gold and Platinum
• Choice of 3 to 5 star accommodation

Scenic Hotels www.scenichotelgroup.co.nz

• 3-4 star accommodation with three levels of accommodation - standard, superior and premium

Best Western www.bestwestern.co.nz

• Select from motel units, in most cases providing full kitchen facilities, or Motor Inns with house bars, restaurant and tea/coffee facilities
• Three categories to choose from - blue, yellow and red passes

Golden Chain www.goldenchain.co.nz

• Golden Chain provides affordable quality motel accommodation with a distinctly New Zealand style
• Conveniently located throughout the country, Golden Chain motels are mainly owner-operated and most are equipped with kitchen facilities

New Zealand has a variety of transport options available - rental cars, motorhomes, motorcycles, train, air and coach services, as well as ferries and taxis. We also cover some of the rules and regulations to help your clients get around.

New Zealand’s Size and Shape

New Zealand is 1,600 kilometres / 995 miles long with 15,000 kilometres / 9,320 miles of coastline and is 450 kilometres / 279 miles wide at its widest part

Covering an area of approximately 270,500 square kilometres / 105,000 square miles New Zealand is roughly the size of Japan, Britain or Colorado

An extensive network of air, road and train services means most places are accessible by public transport

International Gateways

• Auckland and Christchurch
• Wellington, Queenstown, Hamilton, Rotorua and Dunedin have international services from Australia

Check out further information on New Zealand’s international and domestic airports here.

Driving in New Zealand

• Self-drive is a very good option for exploring New Zealand.
• Seeing New Zealand by car means enjoyable driving on good quality, non-congested, roads
• New Zealand roads are well signposted with clear directions. All road signs are measured in kilometres.
• Around Auckland, Wellington and Christchurch there are multi-lane motorways, but for the most part New Zealand roads are dual carriageways
• It is important not to underestimate driving times. Although the distance between places may seem short, New Zealand roads often traverse alpine terrain and more time should be allowed
• Non-English speaking visitors must have an English translation of their licence in order to hire rental vehicles and drive in New Zealand

The New Zealand Automobile Association (AA) can assist visitors with maps, travel times, general road information and advice about travelling around New Zealand.

For more information on travelling or transport options in New Zealand click here.

Driving Times and Distances

North Island

	Km	Miles	Approx Drive Time
Auckland - Paihia	219	136	3 hours 20 mins
Auckland - Whangarei	144	89	2 hours 10 mins
Auckland - Hamilton	126	78	1 hour 50 mins
Auckland - Rotorua	235	146	3 hours 25 mins
Auckland - Taupo	284	176	4 hours
Taupo - Wellington	375	233	5 hours 25 mins
Wellington - Napier	319	198	4 hours 35 mins
Wellington - New Plymouth	351	218	5 hour 10 mins

South Island

	Km	Miles	Approx Drive Time
Nelson - Picton	141	88	2 hours
Nelson - Christchurch	429	267	6 hours
Christchurch - Picton	344	214	5 hours
Christchurch - Kaikoura	336	208	5 hours
Christchurch - Mt Cook (via SH1)	332	206	4 hours 50 mins
Christchurch - Greymouth (via Arthur's Pass)	252	157	3 hours 20 mins
Christchurch - Dunedin	363	226	5 hours 15 mins
Christchurch - Queenstown	484	301	7 hours
Dunedin - Invercargill	210	130	3 hours 10 mins
Queenstown - Milford Sound	291	180	4 hours 15 mins

These times are based on driving at 80 to 100 km (50 to 60 miles) per hour on open stretches of road, with a small allowance for traffic delays, petrol stops and refreshments.

For further information on travel times and distances in New Zealand click here.

Licences and Permits

Visitors can legally drive in New Zealand for up to 12 months if they have either a current driver's license from their home country or an International Driving Permit (IDP). All drivers, including overseas visitors, must carry their license or permit when driving in New Zealand. Visitors can only drive the same types of vehicles they are licensed to drive in their home country.

A visitors' overseas driver's license must be current. If the license is not in English, an English translation is required, or an International Driving Permit (IDP) must be obtained.

For more information about driving in New Zealand click here.

New Zealand Road Rules

• New Zealanders drive on the left-hand side of the road - the same as in Australia, United Kingdom, India and Japan. This is the opposite to Europe, the Americas and GCC countries
• Drivers give way to all traffic crossing or approaching from the right. If turning, you must give way to all traffic not turning
• All distances are posted in kilometres (km)
• The speed limit is 100km / 65 miles per hour on the open road and 50 km / 30 miles per hour in built up areas
• Seatbelts must be worn at all times by both the driver and passengers. Approved child seats and/or booster seats are required to be used for all children and can be hired from rental car providers
• Motorcyclists and bicyclists must wear a helmet at all times
• Drinking and driving laws are strictly enforced
• Signposting follows standard international symbols and is of a high standard

For more information on the New Zealand Road Code visit www.ltsa.govt.nz and click on Visitors and New Residents.

Qualmark Visitor Transport Endorsement

Qualmark New Zealand Limited is New Zealand tourism's official quality assurance agency. Transport providers displaying the yellow and black Qualmark logo are visited annually and undergo rigorous assessments by business experts. They are checked out in everything they do, including how they look after the environment, which means it will be an experience that won’t disappoint.

Qualmark also provide recognition for top performing transport providers on their environmental performance. This is in the form of the Enviro logos. Look for properties displaying the green and black Enviro bronze, silver or gold logos.

When you see the Qualmark logo it means that you can book with confidence - whether it is a rental car company or a coach service, Qualmark identifies quality assured transport suitable for any traveller. You can find out more about Qualmark at www.qualmark.co.nz

Rental Vehicles

• One way rentals are available, although certain conditions may apply
• The minimum age for renting cars depends on the rental company, but is generally 21
• Most rental firms insist on accident insurance with a company chosen by them. Some companies may include the insurance charge in their daily rate. A bond is usually requested (often in the form of a credit card imprint) and is refundable if all terms and conditions are met
• If travelling across Cook Strait (between the North and South Islands), there are two options - take the vehicle on the ferry OR change vehicles (leave the rental vehicle on one side and pick up another on the other side - most rental car companies require this and will arrange immediate pick up of the new car on the other side). Check with the rental company which option is available when you book a rental vehicle - changing vehicles will save your client the cost of transporting the vehicle by ferry. Bookings to travel with a rental car on Cook Strait ferries between the North and South islands are essential in the peak summer season.

For more information on rental vehicles, visit
www.budget.co.nz
www.hertz.co.nz
www.avis.co.nz
www.maui.co.nz

• Minimum hire age 18 years for up to 600cc or 25 years plus for over 600cc
• The required bond will depend on bike size
• Motorcycle endorsement on licence is necessary

Motorhomes

• Minimum age for driving a motorhome varies from 21 - 25 years of age depending on the rental company
• There is an extensive network of camping grounds throughout New Zealand, many offering purpose built facilities for motorhomes
• Unless clients select a rental company with a depot in Wellington or Picton, they will have to take the motorhome on the interisland ferry
• New Zealand is ideally suited to touring by motorhome, although freedom or roadside camping is restricted in many built up or resort areas.
• Motorhomes (or campervans as they are known in New Zealand) come in several designs and cater for 2 - 6 people. There will be enough seatbelts for the number it is licensed to carry i.e.; 4 berth - 4 seatbelts
• Reservations are essential for motorhomes and any Cook Strait ferry crossings in the peak season between November and February.
• Motorhome hire companies will provide visitors with campground guides and maps to assist with an enjoyable holiday in New Zealand

Train Travel

Scenic rail journeys are available throughout many parts of New Zealand. Most services run both directions seven days per week and facilities include panoramic windows, comfortable seats and complimentary refreshments. Light meals and beverages can be purchased on board.

The main rail transport and sightseeing services, are:

• The Overlander: A service between Auckland and Wellington. It takes 11 hours to train from Auckland to Wellington in one day.
• The TranzCoastal: A morning service from Christchurch to Picton with an afternoon return. It takes just over 5 hours. This service connects with the inter-island ferry to Wellington.
• The TranzAlpine: One of the top rail journeys in the world. A daily service between Christchurch and Greymouth offering one of the top rail journeys in the world. This journey takes 4 hours and 30 minutes each way and can be taken as a day return.
• The Taieri Gorge Railway: Travellers enjoy the historic rail journey departing daily from Dunedin's historic Railway Station. Spectacular rugged scenery of the Taieri River Gorge as the train crosses breathtaking viaducts, through tunnels and hugs cliff faces

There are a number of other historic specialist short train journeys such as the Kingston Flyer steam train, and Driving Creek in The Coromandel that can be included in an itinerary.

For more information, visit

www.tranzscenic.co.nz
www.taieri.co.nz
www.kingstonflyer.co.nz

Air Services

The comprehensive domestic air services are a great way to get around the country. The main domestic airlines fly between all major cities and resort areas, with smaller towns serviced less frequently. Flight time estimates between domestic centres have been provided in each regional training module. Charter air services are also available to/from main centres.

Smaller airlines service the outer islands of the Hauraki Gulf in Auckland (www.aucklandnz.com) and Stewart Island (www.southernair.co.nz).

Shuttle buses and taxis are available from airports for city transfers.

For more information visit:

www.airnewzealand.co.nz
www.jetstar.co.nz

Coach Services

For visitors who want someone else to do the driving, there are many coach tours and coach transfer services available throughout New Zealand. Scheduled services are reliable and often connect with trains and ferries. Some services offer discounted passes covering multiple journeys.

For more information visit www.intercitycoach.co.nz and www.newmanscoach.co.nz

Daily scheduled coach passenger services are available throughout the country.

Intercity Coachlines operate the largest network and Newmans Coach Lines provide through both islands. There are also other operators that offer scheduled services between centres. See the Transport pages of www.newzealand.com for more information and individual operator listings.

Most destinations have several departures daily. Advance booking is not usually necessary, however reservations are recommended in more remote regions where there is only one service each day or at peak times.

Coach tours offer a relaxing way of seeing the country in comfort. A guide or the driver provides a commentary, pointing out significant sights or relating stories from history or Maori legend. All accommodation, meals and baggage are taken care of, leaving visitors with plenty of time to get to know fellow travellers and enjoy the sights.

New Zealand coaches are graded for quality. The top-of-the-range coaches are less than 5 years old and have the latest passenger comfort features.

These are popular with independent travellers and are a great way to meet other travellers. The companies offering services to backpackers sell passes lasting from several days to weeks. The passes offer a degree of flexibility, allowing passengers to get off the bus for independent travel.

The atmosphere is relaxed and there are plenty of sightseeing stops along the way, plus stops for walks, picnics, shopping and activities such as skydiving, bungy jumping and white-water rafting.

The main companies are Kiwi Experience www.kiwiexperience.com and Magic Bus www.magicbus.co.nz. Others run specialized routes with varying degrees of flexibility.

For information on other services, check the Transport section on www.newzealand.com.

Ferry Services

The span of water between the North and South Island is known as Cook Strait and it is 52 nautical miles from Wellington to Picton.

Passenger and vehicle ferries run between Wellington in the North Island and Picton, the gateway town to the South Island. You can relax and cruise on The Interislander ferry on a journey lasting 3 hours.

Club Class: For a small additional fee, passengers can travel in Club Class where your clients can relax in comfort seats, read magazines, enjoy complementary tea, coffee, juice and biscuits.

The Interislander links with Tranz Scenic train services in Wellington and Picton.

The Interisland ferry terminal is less than a five minute drive to Wellington City and Wellington Railway Station. Taxi’s and shuttle buses are available at the ferry terminal to transport people into the city for a small charge. If you are recommending the interislander ferry to your FIT clients please ask your inbound operator to check that the rental car you are using will allow your clients to take the car between islands. Not all rental car companies will allow this so check first!

There are two companies offering ferry travel between Islands, both take just over 3 hours:

• The Interislander. This also links with Tranz Scenic train services in Wellington and Picton. See www.interislander.co.nz for further information and timetables
• BlueBridge. See www.bluebridge.co.nz for further information and timetables.

Throughout New Zealand, local ferry services provide transport to islands - the Bay of Islands in Northland, Hauraki Gulf islands in Auckland and Stewart Island in the South. For more information on ferry services, visit

• Hauraki Gulf Islands, Auckland: www.fullers.co.nz or www.sealink.co.nz
• South Island/Stewart Island: www.stewartislandexperience.co.nz

Taxis

New Zealand has a deregulated taxi service industry and a taxi cab can be hailed from the street or at one of the many taxi stands located at airports and in the city or town centre. Prices are metered in New Zealand dollars and the fare may be able to be paid by credit card. A range of vehicles can be hired including cars, mini-vans, small coaches and limousines. Wheelchair assisted transport is also available on request.

A list of taxi services can be found here.

Airport Shuttles

All of New Zealand's international airports and most domestic ones have shuttle services running from the airport to central business districts via the main hotels. At Auckland there is also a shuttle that runs between the international and domestic terminals. www.airbus.co.nz

These services are cheaper than taking a taxi, but do take longer. Allow plenty of time when booking a shuttle to the airport, or make sure the shuttle company is aware of your check-in time. There are also regular direct bus services between airports and Central Business Districts (CBD) that are even cheaper, but these do not set down at hotels.

Auckland Airport is 25km from the CBD, Wellington 8km and Christchurch 12km. Journey times depend on traffic conditions.

Buses

Most cities in New Zealand have a local bus service. Some major city buses use a smart chip card for payment instead of cash. The local information centre will be able to advise your clients on this.

Travel Passes

These usually offer savings for those taking multiple flights, especially if buying a domestic flight in conjunction with an international ticket before departing the country of origin.

The Scenic Rail Pass is an easy to use, great value pass allowing you to travel around New Zealand on the Tranz Scenic Rail network at your own pace.

The pass is designed for independent travellers who want to experience a rail vacation or get the best out of their holidays to New Zealand and experience the true beauty and benefits of train travel.

You can choose your own route, stop when you like, and travel as many times as you wish within the validity of this flexible pass - hop on and off our tourist trains where and when you wish. While touring New Zealand, you can travel between islands with ease as your pass includes travel on the Interislander ferries between Wellington and Picton.

The Scenic Rail Pass provides you with genuine savings off the standard adult fare, so the more you travel the better the value.

For more information or to make a booking from outside New Zealand, visit www.tranzscenic.co.nz/services/ScenicPass.aspx

TravelPass brings together the most popular travelling routes so visitors can explore the best of New Zealand with Intercity Coachlines. Visit all the main centres of Auckland, Rotorua, Wellington, Christchurch, Dunedin, Queenstown and all the 'off the beaten track' places in between. Flexipass has more options for the traveller.

How does it work? A range of Travel Pass and Flexi Pass options are available. These passes can all be purchased for 'days' of travel which you can use any time you wish over a 12 month period: 2-in-One Travelpass, 3-in-One Travelpass, 4-in-One Travel pass.

For further information contact: Travelpass or Flexipass

Further Information Sources

Listed at the end of this section are useful websites to visit - these are listed by accommodation, activities, events, transport, education and government.

New Zealand's Visitor Information Network

i-SITE Visitor Centres are the front door to New Zealand's unique offerings and experiences, for all you need to know about what to see, where to go and how to get there.

As self-drive visitors travel around New Zealand, they'll be faced with a wide range of tourism options and places to visit. To help them with these many and varied choices, the New Zealand Visitor Information Network (VIN) was established.

With over 80 i-SITE Visitor Centres located throughout New Zealand in most towns and cities, visitors can relax knowing there's a friendly objective source of up-to-date information on local attractions, transport and accommodation.

• i-SITE is the brand for the official Visitor Information Network
• Accreditation to the Network means individual visitor centres have met Network standards, which ensures staff are well trained, knowledgeable and provide objective, quality information

i-SITE Visitor Centres provide a range of products and services to meet the needs of domestic and international travellers. Professionally trained staff are able to help your visitors plan and book and accommodation and travel on the spot once they're in New Zealand.

They can browse and study brochures and maps at their own pace. They can also purchase gifts, souvenirs, maps, guidebooks or stock up on stamps and postcards.

Most centres also have internet facilities and some have cafes nearby so visitors can sit and relax over a cup of coffee while they digest the information obtained, or email friends and family back home.

Visitors arriving into the country by air will find their first introduction to the i-SITE Visitor Information Network at Auckland and Christchurch international airports.

Look for contact details here

Department of Conservation

The Department of Conservation (DOC) is the government agency whose mission is 'to conserve New Zealand's natural and historic heritage for all to enjoy now and in the future'.

The Department manages or administers:

• National Parks and forest parks
• Reserves and conservation areas
• Protected indigenous forests
• Protected inland waters and wild and scenic rivers
• Indigenous/native wildlife
• Non-commercial freshwater fisheries
• Historic places on conservation land
• Marine reserves and protecting marine mammals near offshore islands set aside for conservation

For more information, visit www.doc.govt.nz

DOC Information Centres

Visitors can find information about land administered by the Department of Conservation and a comprehensive range of leaflets and maps. This is where visitors can buy:

• Great Walk passes (four of New Zealand's multi-day 'Great Walks' require prior booking through the Department of Conservation)
• Tickets for other DOC huts (visit the DOC website for more information on huts)

DOC Visitor Centres

In addition to the above, Visitor Centres offer more in-depth conservation knowledge with a selection of displays, interpretive exhibitions and audio-visual experiences.

These centres are usually situated close to the National Parks or wilderness areas.

More information on the Department of Conservation can be found at the official website, www.doc.govt.nz

Useful New Zealand Websites

Accommodation

Backpacker:

www.backpack.co.nz
www.nzbackpack.com
www.yha.co.nz

Camping grounds:

www.holidayparks.co.nz
www.topparks.co.nz
www.doc.govt.nz then click on Explore

Farm and home stay:

www.nzaccom.co.nz
www.ruralhols.co.nz
www.wwoof.co.nz

Guest houses, private hotels and 'Bed and Breakfast':

www.bnb.co.nz
www.nzbnbhotels.com
www.lodgings.co.nz
www.heritageinns.co.nz

Lodges and luxury:

www.lodgesofnz.co.nz
www.friars.co.nz

Motels:

www.nzmotels.co.nz

Star grading:

www.qualmark.co.nz

Other:

www.aaguides.co.nz
www.jasons.co.nz

Activities:

www.nzlive.com

Sport associations:

www.sportnz.co.nz

Cycling:

www.bike-nz.com
www.mountainbike.co.nz
www.cyclenewzealand.com

Diving:

www.divenz.com
www.diving.co.nz
www.nzunderwater.org.nz

Fishing:

www.fishnhunt.co.nz
www.flyfishing.net.nz

Gardens:

www.gardens.org.nz
www.friars.co.nz click on Gardens

Golf:

www.nzga.co.nz

Historic places:

www.historic.org.nz

Maori culture:

www.maori.org.nz

Skiing:

www.snow.co.nz
www.nzski.com

Walking:

www.doc.govt.nz then click on Explore then Tracks and Walks

Wine and food:

www.nzwine.com
www.cuisine.co.nz

Events:

www.ticketek.com

Cricket:

www.nzcricket.co.nz

Netball:

www.netballnz.co.nz

Rugby:

www.nzrugby.com

Transport

National coach services - touring and scheduled:

www.greatsights.co.nz
www.intercity.co.nz
www.newmanscoach.co.nz

Backpackers bus:

www.flyingkiwi.com
www.kiwiexperience.com
www.magicbus.co.nz
www.nakedbus.co.nz
www.bottombus.co.nz

Domestic airlines:

www.airnewzealand.co.nz
www.jetstar.co.nz
www.pacificblue.co.nz

Ferry:

North/South Island: www.interislander.co.nz
Hauraki Gulf Islands, Auckland: www.fullers.co.nz or www.sealink.co.nz
South Island/Stewart Island: www.stewartislandexperience.co.nz

Rental car and campervan hire:

www.newzealand.com/travel/transport/transport-options/transport-options-home.cfm

Train:

www.tranzscenic.co.nz

Travel Pass:

www.tranzscenic.co.nz
www.intercity.co.nz

Education

Education opportunities:

www.minedu.govt.nz

English language schools:

www.english-schools.co.nz

Universities:

www.nzvcc.ac.nz

Polytechnics:

www.itpnz.ac.nz

NZ Qualifications Authority:

http://www.nzqa.govt.nz

Governmental

Immigration:

www.immigration.govt.nz

Business immigration:

www.business-migrants.govt.nz

Customs:

www.customs.govt.nz
www.maf.govt.nz/quarantine

Department of Conservation:

www.doc.govt.nz

New Zealand Embassies:

www.mfat.govt.nz

Reserve Bank:

www.rbnz.govt.nz

Statistics New Zealand:

www.stats.govt.nz

Other websites

Maps:

www.maps.co.nz

Media:

www.stuff.co.nz
www.newsroom.co.nz
www.nzherald.co.nz

Phone numbers:

www.whitepages.co.nz
www.yellowpages.co.nz

Visas:

www.immigration.govt.nz

Weather:

www.metservice.co.nz

Guides and New Zealand travel websites:

www.aaguides.co.nz
www.fodors.com
www.frommers.com
www.lonelyplanet.com
www.newzealand.com
www.nz-travel.com

New Zealand is too far away

New Zealand is a country in the South Pacific. From other countries on the Pacific Rim like Japan, Hong Kong, Malaysia, Singapore and Los Angeles it is only a 9-12 hour flight away.

New Zealand is too similar to Australia

Though it is only a three hour flight from our neighbours Australia, New Zealand is another world away. It offers most of the world's geographical landscapes all in close proximity. In New Zealand you can swim with the dolphins in the morning, ski in the afternoon and soak in a thermal hot spring in the evening.

Many New Zealanders are descended from Europeans but the culture has changed in its new environment - becoming more relaxed and independent. New Zealanders have also embraced the rich diversity of Māori traditions in their daily lives.

Finding the real spirit of New Zealand is not hard. It's easily done by farm and home stays, visits to a Marae (the traditional centres of Māori community life) or simply by taking in some sports and cultural activities.

There is an assumption that people should see all of New Zealand in one visit. This usually means a holiday of 2-3 weeks either self-drive touring or coach holiday covering both islands.

One of the best ways to enjoy a New Zealand holiday is to have your clients’ slowdown, stay a few days in different cities and regions.

Some suggested short itineraries may be found on www.newzealand.com

While some visitors to New Zealand do find the quietness and relaxed nature of some parts of New Zealand appealing, others are put off traveling to New Zealand for this same reason.

The fact is that visitors to New Zealand have a choice as there is such a variety of activities. There are as many opportunities for relaxing, rejuvenating holidays as there are for action filled and contemporary holidays. Part of the challenge in planning a New Zealand holiday is what to leave out!

New Zealand is too expensive

New Zealand's exchange rate is generally favourable against most other currencies and New Zealand offers excellent value for money for your client. Once they have arrived most visitors find their money goes a long way against the New Zealand dollar. New Zealand packages often include more activities and variety than other destinations, offering excellent value for money.

 

Planning itineraries for New Zealand is easy - there is a lot to see and do! The following information gives basic pointers for putting together special interest tours.

When planning itineraries for your New Zealand bound clients, it is important to understand as much about their interests as possible because the diversity of experiences in New Zealand will allow you to create a personally tailored itinerary for your clients - and that keeps client satisfaction levels high.

Maori

Visitors to New Zealand are presented with many opportunities to experience Maori culture first-hand. Best known of these is the thermal region of Rotorua in the North Island, where tourists can enjoy Maori kai (food) cooked on hot stones underground as part of a traditional hangi (feast). They can also enjoy a Maori powhiri (welcome), visit local marae (meeting houses), listen to kapa haka (traditional performances of song and dance) and relax in the popular thermal pools.

There are pre-bookable Maori cultural products that you can sell to your clients. Examples:

• A visit to a Marae
• A Maori concert and hangi
• Guided walks where Maori guides can interpret Maori traditional and contemporary interaction with the whenua (land)
• Waka trips
• Maori traditional arts and crafts

For a list of cultural products that you can pre-book for your clients, use the search function in our Industry Guidebook section of our trade website.

Golf

New Zealand has more golf courses per head of population than any other country in the world. Green fees range and can vary between NZ$30 and NZ$400.

The following golf resorts have on course accommodation:

• Kauri Cliffs - New Zealand's finest golf course, 3.5 hours north of Auckland at Matauri Bay, Northland www.kauricliffs.com
• Cape Kidnappers - Sister course to Kauri Cliffs. In the Hawke's Bay region, an hour flight from Auckland or six hours drive. www.capekidnappers.com
• Gulf Harbour Country Club - Gulf Harbour Village, only a minute from the course, incorporates the Gulf Harbour Lodge and a selection of restaurants. Located 40 minutes drive north of downtown Auckland www.gulf-harbour.co.nz
• Formosa Country Club - designed by New Zealand's most famous golfer, Sir Bob Charles. Villa style accommodation, located 40 minutes drive south-east of downtown Auckland www.formosa.co.nz
• Wairakei International - located only minutes from Wairakei Resort Hotel at Lake Taupo and 3 hours drive south of Auckland
• Clearwater Resort - located less than 10 minutes from Christchurch International Airport. Apartments and villa accommodation available www.clearwater.net.nz
• Terrace Downs - located less than 20 minutes from the central city and in close proximity to Christchurch International Airport www.terracedowns.co.nz
• Millbrook Resort - 15 minutes from Queenstown airport with four levels of luxury accommodation on offer www.millbrook.co.nz

Check out our High Country Golf Courses feature and for more information on guided tour companies, use the search function in our Industry Guidebook.

Food and Wine

New Zealand has ten main wine growing regions, each displaying a great diversity in climate and terrain.

Touring routes specifically focusing on New Zealand food and wine are developing and specific brochures can be given to clients to help them on their way.

The following is brief description of the wine regions within New Zealand:

• Northland - this region is expanding rapidly, although it still rates as the country's smallest
• Auckland - Henderson, Kumeu and Huapai to the northwest of Auckland's city centre, are the traditional winemaking districts of the Auckland region
• Bay of Plenty / Waikato - small but steadily expanding vineyard plantings
• Hawke's Bay - known for its bold Cabernet and is New Zealand's second largest wine growing region.
• Gisborne - known for its Chardonnays
• Marlborough - famed for its Sauvignon Blanc, and New Zealand's largest wine growing region
• Central Otago and Martinborough, Wairarapa - are building a reputation for Pinot Noir and Pinot Gris.
• Nelson - the country's eighth largest wine region and an area of artists, gourmet foods and very stylish wines.
• Canterbury - consists of two major wine areas; plains around the city of Christchurch, where grapes were first planted in the late 1970's, and the more recently developed valley area of Waipara, one hour's drive north of Christchurch.

For further information on food and wine see www.nzwine.com, search in our Industry Guidebook, or the Taste New Zealand feature on our consumer site.

Wildlife

Whale Watching

New Zealand waters contain a variety of whales. Kaikoura, on the east coast of the South Island, is the main centre for whale watching in New Zealand and is one of the most accessible places in the world to spot the giant sperm whale.

The largest of the toothed whales, sperm whales grow to over 15 metres in length. At Kaikoura they can be seen all year round. Killer whales (orcas) may be seen from December to March and humpback whales in June and July. Operators offer three-hour tours daily, weather permitting. Boats are fitted with hydrophones to pick up the sounds of whales under the surface and spotter planes are also used to help locate whales. If your clients prefer, they can view from the air, with small planes and helicopters offering whale spotting flights. For more information on whale watching, visit:

• www.whalewatch.co.nz
• www.whales.co.nz
• www.wingsoverwhales.co.nz

Dolphins

Many species of dolphins are found in New Zealand waters. Visitors to the country will find they can get up close to these fascinating and highly social creatures and may also get to swim with them! Swimming with dolphins and whale watching have been rated by visitors as two of the top tourism experiences New Zealand has to offer. Northland, Auckland, Kaikoura and Akaroa are popular dolphin swimming and watching locations.

Species encountered in New Zealand include the common, bottle-nosed, Dusky and the rare Hector’s dolphin, up to 1.4 metres, which is found only in New Zealand. The Bottle-nosed dolphin, which may measure over 3.5 metres in length, is one of the larger species. The Dusky dolphin is smaller, around 1.8 metres and is very playful. For more information on dolphins, visit:

• www.dolphinz.co.nz
• www.dolphinwatchmarlborough.co.nz
• www.blackcat.co.nz
• www.fiorldland.gen.nz

Bird Sanctuaries

Until around 15 years ago, 220-hectare Tiritiri Matangi Island was largely barren farmland. In a unique partnership between Government and conservationists, it was designated an open sanctuary, cleared of predators and planted in over three million native trees. Tiritiri Matangi provides an opportunity to visit a genuine open wildlife sanctuary featuring many species of endangered New Zealand bird life, including the Kiwi and Takahe. Guided tours are available to enjoy this very special island, administered by the Department of Conservation. For more information, contact Tiritiri Matangi Conservation Officer on email: tiritirimatangifb@doc.govt.nz

The Kapiti Island Bird Sanctuary, close to Wellington, is home to unique nature and Maori experiences. Guided bush walks and bush lodge style accommodation is available here on one of New Zealand’s most famous and precious nature reserves. Overnight or day trips are available but daily visitor numbers are strictly limited. For more information on Kapiti Island, visit: www.kapitiislandalive.co.nz

ZEALANDIA, Karori Wildlife Sanctuary, is set on 252-hectares, only 3 kms from central Wellington, is home to wildlife and native plants. This is a 500 year conservation project, set aside to create a special ‘mainland island’ for endangered native species such as Kiwi. Walk round at leisure or with a guided day or nocturnal tour. For more information on ZEALANDIA, visit www.visitzealandia.com

For more information on bird watching, visit:

• www.nzbirds.com
• www.birdingnz.co.nz

Kiwi

New Zealand’s national icon, the Kiwi, is a nocturnal flightless bird with nostrils on the end of its large beak. It is now endangered and difficult to see in the wild. However, there are a number of ‘Kiwi Houses’ at zoos, bird sanctuaries and wildlife parks. Rainbow Springs Kiwi Encounter in Rotorua, Zealandia, Kapiti Island and Stewart Island are good options for visitors wanting to see Kiwi in their natural environment. For more information on kiwis, visit:

• www.kiwibird.co.nz
• www.kiwiencounter.co.nz
• www.willowbank.co.nz
• www.kapititours.co.nz
• www.waipoualodge.co.nz

Penguins

You’ll find three species of penguin around New Zealand. The Korora or little blue penguin is the world’s smallest, standing just 40 centimetres tall and weighing just over a kilogram. It is found in coastal waters and The Oamaru Blue Penguin Colony, Akaroa Harbour, Marlborough Sounds and Stewart Island are excellent places to see these creatures.

The Hoiho, or yellow-eyed penguin stands approximately 70 centimetres tall. Although an endangered species, it can be found in the Catlins, on the Otago Coast and on the Otago Peninsula just out of Dunedin. Penguin Place, home of the Yellow Eyed Penguin Reserve, is a private conservation effort to save the yellow-eyed penguin from extinction. Penguin Place offers the opportunity to visit a working conservation programme and to experience and photograph undisturbed activity at close range through a unique system of hides and tunnels.

The Fiordland Crested penguin, is a yellow-crested penguin standing approximately 60 centimetres, and one of the world’s rarest. It is found in South Westland, Fiordland and Stewart Island, in the deep south of New Zealand.

Blue and King penguins can be found in captivity at the National Aquarium of New Zealand in Napier and at Kelly Tarlton’s Antarctic Encounter and Underwater World in Auckland.

For more information on penguins, visit:

• www.penguinplace.co.nz
• www.wildlife.co.nz
• www.elmwildlifetours.co.nz
• www.penguins.co.nz
• www.kellytarltons.co.nz
• www.nationalaquarium.co.nz

Albatross

No other country is home to so many albatross species. Thirteen of the 24 species of albatross breed in New Zealand and nine breed only in New Zealand. To sight a soaring albatross is unforgettable. On slim wings up to 3 metres across, the Great Albatross is capable of speeds of at least 115kph. The Royal Albatross Colony, the only mainland breeding colony of Royal Albatross in the world, is located on the Otago Peninsula, half an hour from downtown Dunedin.

Within close proximity of the beautiful Kaikoura Peninsula, albatross, petrels, shearwaters, terns, shags and gulls can be viewed.

For more information on albatross, visit:

• www.albatross.org.nz
• www.oceanwings.co.nz/albatross/

Fishing

Trout Fishing

Trout fishing season generally runs throughout the year, however to preserve spawning areas, many waters are closed during the winter months. A fishing license is required for trout fishing and will cost between NZ$15 and NZ$70, depending on the number of days it is required for. Licenses can be obtained from New Zealand sports shops and fishing guides.

Trout Fishing Regions - Rotorua/Taupo, Southland, Canterbury

Salmon

New Zealand is perhaps less known for its salmon fishing however in parts of the country it is possible to fish for them. The season runs from 1st October-30th April.

Salmon Fishing Regions - Canterbury, West Coast

For more information on regulations for specific regions refer to www.fish.govt.nz - search under Recreation.

Big Game Fishing

Big game fishing has no seasonal restrictions and visitors do not require a fishing license for sea fishing. The best time for big game fishing is during January, February and March. Game fishing involves the charter of a game fishing boat and skipper.

Bases for Game Fishing - Bay of Islands, Northland, Bay of Plenty, Eastland, Hawke's Bay, Taranaki, Coromandel Peninsula

Useful websites include:

www.newzealand.com
www.fishnhunt.co.nz

Gardens

There are plenty of gardens wherever you travel in New Zealand. Recommended are the stately homes and famous rhododendron gardens found in Taranaki and Dunedin and the Rangitikei area located between Palmerston North and Taihape. A must is the "Garden City" of Christchurch where large amounts of the city are devoted to parks and gardens.

Holidays to New Zealand can be co-ordinated around the beautiful spring or autumn colours, or some of the annual gardening events such as:

• The Ellerslie International Flower Show - Christchurch, March www.ellerslieflowershow.co.nz
• Dunedin Rhododendron Festival - November www.rhododunedin.co.nz
• Taranaki Rhododendron Festival - October/November www.rhodo.co.nz

The New Zealand Gardens Trust has a database of the very best gardens in New Zealand on their website www.gardens.org.nz. You can search for assessed and graded New Zealand gardens as well as easily plan a garden itinerary for your client with their "My Itinerary" tool.

Further information can be found on the following websites: www.gardens.co.nz or www.friars.co.nz click on gardens, or visit the Garden Festival feature on our consumer website.

Ski

There are seven major ski fields in New Zealand where both skiers and snowboarders can have a variety of experiences including heli and glacier skiing.

North Island:

• Whakapapa, Mt Ruapehu www.mtruapehu.com
• Turoa, Mt Ruapehu www.mtruapehu.com

South Island:

• Mt Hutt, Canterbury region www.nzski.com
• Cardrona, Wanaka www.cardrona.co.nz
• Treble Cone, Wanaka www.treblecone.co.nz
• The Remarkables, Queenstown www.nzski.com
• Coronet Peak, Queenstown www.nzski.com

If your clients are looking for information specifically about ski, we suggest you complete the relevant regional modules and our Ski Module. For pre-bookable skiing tours, search our Industry Guidebook.

Walks

New Zealand has a stunning array of well-kept walkways and tracks that cater for every age and ability. Your clients can either do independent or guided walks.

For further information on guided walking in New Zealand visit www.walknewzealand.com or www.newzealand.com

The Department of Conservation website www.doc.govt.nz should be recommended to your clients choosing to walk independently in New Zealand.

To gain more in-depth knowledge on walking in New Zealand, please refer to our Walks Module, or visit the 9 Great Walks of New Zealand feature on our consumer site.

Natural Wonders

Parts of New Zealand are geothermal wonderlands, with geysers, craters and boiling mud. Encourage your clients to experience thermal bathing and therapeutic treatments as well.

Rotorua www.rotoruanz.com

• Wai-O-Tapu Thermal Wonderland www.geyserland.co.nz
• Waimangu Volcanic Valley www.waimangu.com
• Whakarewarewa Thermal Valley www.whakarewarewa.com
• Hell's Gate Thermal Reserve www.hellsgate.co.nz

Taupo www.laketauponz.com

• Wairakei Geothermal Visitor Centre
• Craters of the Moon walk, Wairakei Tourist Park
• Thermal bathing
• Prawn Park, a geothermal hatchery

Bay of Plenty www.bayofplentynz.com

• White Island, an active marine volcano www.wi.co.nz

At the other extreme are New Zealand’s Glaciers; creaking rivers of ice creeping from the mountains to an accessible 250 metres above sea level.

Mount Cook National Park www.mtcook.org.nz

• Boat cruise to face of Tasman glacier
• Scenic flights over the Glacier

Fox and Franz Josef Glaciers www.west-coast.co.nz

• Experience a huge variety of thrill seeking options. Guiding companies offer guided glacier walks, climbing experiences, or heli-hikes.

Weddings

Couples from around the world agree that New Zealand is one of the most romantic, beautiful and exotic places for a destination wedding abroad. New Zealand is the perfect honeymoon destination where your clients can explore regional food and wine, landscape, history and culture. New Zealand has something for all budgets. Boutique and lodge accommodation are a great way for your clients to indulge and treat themselves while they are on honeymoon. Many offer spa treatments and intimate surroundings for couples. Ask your inbound operator about personalized tours for independent travellers. Tailor-made honeymoon packages for couples can easily be arranged by your preferred inbound operator.

• www.theweddingcompany.co.nz
• www.nzweddingservices.co.nz
• www.weddingsnewzealand.com

Qualmark Visitor Activity Endorsement

Qualmark New Zealand Limited is New Zealand tourism's official quality assurance agency. Activity providers displaying the yellow and black Qualmark logo are visited annually and undergo rigorous assessments by business experts. They are checked out in everything they do, including how they look after the environment, which means it will be an experience that won’t disappoint.

Qualmark also provide recognition for top performing activity providers on their environmental performance. This is in the form of the Enviro logos. Look for the green and black Enviro bronze, silver or gold logos displayed on websites, activity listings or promotional material.

When you see the Qualmark logo it means that you can book with confidence - whether it is a wildlife watching experience, a Maori culture show or a garden visit, Qualmark identifies quality assured activity suitable for any traveller. You can find out more about Qualmark at www.qualmark.co.nz

The regional modules in this training programme cover highlights and planning information in detail for each of the following regions.

The following list gives a snapshot of what the regions offer.

Northland / Auckland

www.northlandnz.com and www.aucklandnz.com

• Bay of Islands' marine activities
• Cape Reinga/90 Mile Beach
• Maori culture/history at Waitangi
• Diving in the marine reserves
• Birthplace of New Zealand
• Kauri trees - huge native trees
• Auckland city's surrounding islands - Waiheke, Rangitoto
• Sailing in the Hauraki Gulf
• Hiking and cycling in the surrounding regional parks
• Art galleries and shopping
• Auckland's waterfront

Great New Zealand Touring Route

Waikato/Coromandel/Rotorua/Bay of Plenty/Eastland/Hawke's Bay/Taupo/ Ruapehu (www.gnztr.co.nz)

• Geothermal activity; Rotorua, Taupo, Ruapehu
• Trout fishing, Rotorua; Taupo, Ruapehu
• Caving experiences; Waitomo
• Vineyard experiences; Hawke's Bay
• Art Deco architecture; Napier
• Tongariro National Park snow areas & walking tracks

Taranaki/River Region

Wanganui, Manawatu, Horowhenua, Tararua, Rangitikei www.taranakinz.org

• Whanganui River
• Mt Taranaki
• Gardens; Taranaki, Rangitikei

Wairarapa/Wellington/Nelson/Marlborough

www.nelsonnz.com www.marlborough.co.nz www.wellingtonnz.com

• Luxury lodges & boutique hotels
• Wellington city, arts & culture including Te Papa Museum
• Arts and crafts; Nelson region
• Marlborough Sounds, cruise, kayak or sail in the Sounds
• Abel Tasman National Park, sea kayaking & walking
• Boutique vineyards, Marlborough, Nelson & Wairarapa

West Coast/Christchurch and Canterbury

www.christchurchnz.com and www.west-coast.co.nz

• Hanmer Springs, natural hot thermal pools
• Kaikoura, whale watching
• Fox and Franz Josef Glaciers
• Christchurch city, the garden city
• Akaroa Village, Banks Peninsula and the unique Hectors Dolphins
• Mt Cook, New Zealand's highest mountain

Dunedin and Coastal Otago/Southland

www.dunedinnz.com and www.southlandnz.com

• Wildlife on Otago Peninsula
• Unique pioneer history and architecture.
• Catlins region, nature at its rawest
• Stewart Island, kiwi spotting

Central Otago, Wanaka, Queenstown, Fiordland

www.southernlakes.org

• Queenstown resort for a multitude of adventure activities
• Milford and Doubtful Sound
• Walking/trekking; Routeburn, Milford, Greenstone & Hollyford Tracks
• Skiing; Wanaka & Queenstown
• Fiordland World Heritage National Park

See the regional modules for more details on each of the regional groupings.

Planning itineraries for New Zealand is easy - there is a lot to see and do! The following gives an overview of some of the signposted touring routes within each region. The online Regional training modules in this series will give more in depth information. Tourism New Zealand’s consumer website also has comprehensive information on driving routes:

• Themed highways will lead your clients through some of our famous landscapes, with great attractions along the way. These routes are easy to follow - they are marked with distinctive brown signs.
• Driving routes Every driving route is catalogued so your clients can plan their route based on how long they will be travelling and where they want to go. With each route, they can see a detailed description along with scenic highlights and local activities and accommodation.
• Interactive map Clients can see main towns and cities, main roads, national parks, rivers and lakes and New Zealand weather. They can also learn more about journey times and distances, and the location of information centres.

When planning itineraries for your New Zealand bound clients, it is important to understand as much about their interests as possible because the diversity of experiences in New Zealand will allow you to create a personally tailored itinerary for your clients - and that keeps client satisfaction levels high.

Tourism New Zealand research indicates that travellers who have the best experiences in New Zealand have a holiday that allows them freedom to do what they wish and that the 'go slow and savour' style of holiday is more rewarding. They have time to enjoy the activities and experiences they discover along the way.

The Twin Coast Discovery Highway www.twincoast.co.nz

This is a circular touring route from Auckland around the Northland region. The route takes visitors from Auckland to both the east and west coasts of Northland where the experiences are as varied as the surrounding scenery.

The following two touring routes can be combined and are marketed as "The Great New Zealand Touring Route"

Pacific Coast Highway www.pacificcoast.co.nz

The Pacific Coast Highway follows the spectacular east coast of New Zealand's central North Island. Linking Auckland, Coromandel, Bay of Plenty, the East Cape and Hawke's Bay wine country, the Pacific Coast Highway travels through unique regions where land and sea intermingle.

Thermal Explorer Highway www.gnztr.com

The return journey to Auckland travels on the Thermal Explorer Highway from Hawke's Bay through the centre of the North Island into the geothermal areas of Lake Taupo, Ruapehu, Rotorua and Waikato.

The Forgotten World Highway

This Highway can be approached from Stratford or Taumarunui. It wriggles its way over four mountain saddles, through an eerie one-way tunnel and along a sinuous river gorge. The only significant settlement on the way is Whangamomona, where the historic hotel is known for its hospitality.

Classic New Zealand Wine Trail www.classicwinetrail.co.nz

The Classic New Zealand Wine Trail is a signposted 380km (240 mile) self-drive touring route that links Hawke's Bay, Tararua, Wairarapa, Wellington and Marlborough. While it's immediately attractive to wine enthusiasts, it's great for the majority of travellers because it can include all sorts of cultural, wildlife and adventure experiences.

The Treasured Pathway www.treasuredpathway.co.nz

The Treasured Pathway journeys through Marlborough and Nelson at the northern end of New Zealand's South Island. The pathway covers more than 260 kilometres / 161 miles of main road between Picton and Farewell Spit. It also includes 9 side trails to special areas such as the coves of the Marlborough Sounds, and the Kahurangi National Park.

A guide book is available to help visitors follow the trail. It contains fascinating details on many of Marlborough and Nelson's well known and not-so-well known attractions, including the Marlborough Sounds, Abel Tasman National Park and Waikoropupu Springs.

Alpine Pacific Triangle www.hurunui.com

The Alpine Pacific Triangle touring route links three of New Zealand's South Island popular holiday locations, Hanmer Springs, Kaikoura and Waipara Valley.

The entire circuit is 370 kilometres/ 230 miles and can be enjoyed over a few days. The Alpine Pacific Triangle can be driven in any direction and can be combined with other destinations as part of a greater tour of the South Island.

The Inland Scenic 72 Route

Inland Scenic Route 72 is perfect for the traveller who likes to get off the main highways. The route travels inland hugging the foothills of the mountains bringing travellers closer to the inland parts of the South Island.

The Southern Scenic Route www.SouthernScenicRoute.co.nz

This scenic travelling route guides visitors through some of the most spectacular coastal scenery and rural settings in New Zealand joining Te Anau and Dunedin via the southern coast of the South Island.