Why Complete the Online Modules?
Simple - the more you know about 100% Pure New Zealand, the better the service you can offer your clients.
Reasons why you, as a travel seller, might complete a training module:
- To demonstrate to clients that you are an expert at selling destination New Zealand
- To increase the profitability of sales
- New Zealand is unfamiliar and you’re keen to add it to your portfolio of destinational knowledge
- Maybe you’ve been selling New Zealand for a while but want to expand your knowledge of the individual regions
- You are about to visit New Zealand on a familiarisation or holiday
Increased itinerary planning skills and knowledge means better customer satisfaction levels from your clients. Even better, your ability to upsell additional product will increase the profitability of your business to New Zealand. Once the online tests are completed, you’ll be regarded as a New Zealand expert by customers and colleagues, gaining a key competitive advantage.
If you work in the travel trade industry outside of New Zealand, and Tourism New Zealand is running a Kiwi Specialist Programme in your region, completing the core modules for your market is a significant step towards accreditation. Visit the Specialist Programmes page to find out if we are running a Specialist Programme in your area, and what other criteria is involved.
New Zealanders employed in i-SITE Visitor Centres are eligible to receive a 100% Pure New Zealand training certificate after completing ten (10) modules as acknowledgement of their dedication, professionalism and success.
Because module completion does result in agent benefits, Tourism New Zealand undertakes a regular audit of test results. Any irregularities are investigated and may result in invalidation of test results and/or Kiwi Specialist status as well as contact with company management.
Wherever possible, Tourism New Zealand works with external accreditation programmes around the world to ensure that successful completion of training modules also counts towards other professional credits.
In Japan, the Kiwi Specialist Programme has been incorporated into the JATA Travel Counsellor System.
After completing ten (10) Tourism New Zealand modules, as well as JATA prepared quizzes and final exam, participants are eligible for JATA Destination Specialist status. There is a charge for participating in the Destination Specialist Programme. For more information, please see the JATA website: http://www.traco.jp
"My staff are now working through the modules and they are finding so much they did not know about New Zealand. Funny - me too - and I thought I knew New Zealand!"
Brian Brenna, Jetset Travel Bayswater, Australia