New Zealand Emergency Information and Contacts

This page provides visitors to New Zealand with access to emergency information and contacts during their stay.

Useful contact numbers

• Emergency (Ambulance, Fire and Police) 111
• National Directory 018 
• International Directory 0172
• National Operator 010
• International Operator 017

For up-to-date Government information following an emergency, visit

• The Ministry of Civil Defence and Management (opens in new window)
• Ministry of Foreign Affairs and Trade website(opens in new window) and Twitter (opens in new window)
• Civil Defence NZ get thru(opens in new window) Facebook and Civil Defence Twitter (opens in new window)
• New Zealand Transport Agency (NZTA) https://www.nzta.govt.nz/(opens in new window)

International visitors seeking additional assistance should contact their Embassy

A full Diplomatic and Consular list(opens in new window) can be found on the Ministry of Foreign Affairs and Trade website.

Visitors who have concerns regarding future or current travel arrangements, should contact their tour, accommodation or transport provider.

For the latest information on road closures and slips check New Zealand Transport Agency

• NZTA South Island Facebook (opens in new window)
• NZTA Twitter (top of the South Island)(opens in new window)
• NZTA Canterbury West Coast (opens in new window)– Twitter updates
• NZTA Wellington Facebook(opens in new window)
• NZTA Wellington Twitter(opens in new window)

Visitors can contact a local i-SITE information centre for support with travel arrangements: New Zealand Visitor Information Network – i-SITE

For airport information please contact the airports directly. (Listed phone numbers are from within New Zealand)

• Auckland International Airport(opens in new window) +64 9 275 0789 or 0800 247 767
• Wellington International Airport(opens in new window) +64 4 385 5100
• Christchurch International Airport(opens in new window) +64 (3) 353 7777 (24 hours)

For specific flight information, please contact your airline. (Listed phone numbers are from within New Zealand)

• Air New Zealand(opens in new window) 0800 737 000
• Jetstar(opens in new window) 0800 800 995
• Qantas(opens in new window) 0800 808 767
• Fiji Airways(opens in new window) 0800 800 178
• Emirates(opens in new window) 0508 364 728
• Virgin Australia(opens in new window) 0800 67 0000
• Singapore Airlines(opens in new window) 0800 808 909

Ferry Services

• Visit Interislander's website(opens in new window), Facebook(opens in new window) page or Twitter.(opens in new window)
• Visit Bluebridge's website(opens in new window), Facebook(opens in new window) page or Twitter.(opens in new window)

Coach Services

• Visit www.intercity.co.nz(opens in new window) for information and contact details should you need to get in touch.

Rail Services

• KiwiRail(opens in new window) can be contacted on 0800 872 467 (if calling from New Zealand) or +64 4 495 0775 (if calling from overseas). www.kiwirail.co.nz(opens in new window)