New Zealand Emergency Information and Contacts

This page provides visitors to New Zealand with access to emergency information and contacts during their stay.

Useful contact numbers

• Emergency (Ambulance, Fire and Police) 111
• National Directory 018 
• International Directory 0172
• National Operator 010
• International Operator 017

For up-to-date Government information following an emergency, visit

• The Ministry of Civil Defence and Management 
• Ministry of Foreign Affairs and Trade website and Twitter 
• Civil Defence NZ get thru Facebook and Civil Defence Twitter 
• New Zealand Transport Agency (NZTA) https://www.nzta.govt.nz/

International visitors seeking additional assistance should contact their Embassy

A full Diplomatic and Consular list can be found on the Ministry of Foreign Affairs and Trade website.

Visitors who have concerns regarding future or current travel arrangements, should contact their tour, accommodation or transport provider.

For the latest information on road closures and slips check New Zealand Transport Agency

• NZTA South Island Facebook 
• NZTA Twitter (top of the South Island)
• NZTA Canterbury West Coast – Twitter updates
• NZTA Wellington Facebook
• NZTA Wellington Twitter

Visitors can contact a local i-SITE information centre for support with travel arrangements: New Zealand Visitor Information Network – i-SITE

For airport information please contact the airports directly. (Listed phone numbers are from within New Zealand)

• Auckland International Airport +64 9 275 0789 or 0800 247 767
• Wellington International Airport +64 4 385 5100
• Christchurch International Airport +64 (3) 353 7777 (24 hours)

For specific flight information, please contact your airline. (Listed phone numbers are from within New Zealand)

• Air New Zealand 0800 737 000
• Jetstar 0800 800 995
• Qantas 0800 808 767
• Air Asia 0800 45 2566
• Fiji Airways 0800 800 178
• Emirates 0508 364 728
• Virgin Australia 0800 67 0000
• Singapore Airlines 0800 808 909

Ferry Services

• Visit Interislander's website, Facebook page or Twitter.
• Visit Bluebridge's website, Facebook page or Twitter.

Coach Services

• Visit www.intercity.co.nz for information and contact details should you need to get in touch.

Rail Services

• KiwiRail can be contacted on 0800 872 467 (if calling from New Zealand) or +64 4 495 0775 (if calling from overseas). www.kiwirail.co.nz