Terms & Conditions

Tourism New Zealand Terms & Conditions (including Privacy Policy)

Introduction

Tourism New Zealand (TNZ) is an Agency for the purposes of the New Zealand Privacy Act 1993. TNZ is committed to protecting the privacy of personal information users might provide via the newzealand.com website. Accordingly, all personal information you supply to TNZ will be treated in accordance with that Act. This privacy policy explains how TNZ manages personal information and data protection.

Scope of these Terms and Conditions

These Terms and Conditions cover the newzealand.com/travel site with the following exceptions:

newzealand.com/travel/images
newzealand.com/travel/media
newzealand.com/travel/trade/*
newzealand.com/travel/*/trade/*
newzealand.com/travel/ja/trade/*
newzealand.com/travel/de/trade/*
newzealand.com/travel/ko/trade
newzealand.com/travel/zhs/trade
newzealand.com/travel/zh/trade

Collection of Personal Information

TNZ collects and holds information about you and other website users, including:

Personal information provided voluntarily when completing a TNZ survey, entering a search query, or entering other details into the website.
Website usage and traffic information through tracking users' behaviour, clickstream data and http data.
Where you create a profile for Travel Planner, your home country, email address and name. This enables TNZ to store Travel Planner information between your visits to the website.
Where you wish to send e-postcards or your Travel Planner to friends, your friend's name and email address.
Where you wish to get help from a Travel Partner or Airline through Travel Planner, your name, email address, contact phone number/s, address, possible travel dates and travel preferences.

No attempt is made by TNZ to identify individuals without their knowledge. In most circumstances, you can visit the newzealand.com website without telling TNZ who you are or revealing any information about yourselves. Whenever the identity of a user is recorded, we will clearly indicate the purpose of the request before the information is requested.

Use of Personal Information

TNZ collects personal information for the following purposes:

To enable TNZ to provide its services to you and to improve its service.
Research and development.
Completion and support of current activity.
To send e-postcards to your nominated friends. TNZ has no control over the use of information sent using the "email a friend" functionality.
To analyse website usage, trends and statistics.
Where Travel Planner is used, to email you with a new password where you have forgotten your login or password details.
To supply you with further information concerning products and services in which you have indicated an interest, for example help with planning your trip to New Zealand from a Travel Partner or Airline.
Any other use that you authorise.

Details you provide may be used to supply you with further information concerning products and services in which you have indicated an interest. In order to supply this information, TNZ may supply your details to suppliers of the relevant products or services. If you have indicated an interest in receiving more general information about New Zealand, TNZ may supply your details to other businesses or organisations who may be able to provide you with further information. If you decide that you no longer wish to have your name on the TNZ list, you can contact TNZ at newzealand.com@tnz.govt.nz and TNZ will delete your record.

TNZ will not use your contact information provided for marketing purposes.

Disclosure of Personal Information

TNZ will not sell, or allow third parties access to your personal information without your approval. However, from time to time TNZ may disclose:

Site user location information to other content providers such as Akamai, who will then provide you with access to that information.
Log files to companies such as Intersect Communications, who will then analyse the information for trends and statistics on the website. The information is then discarded.
Log files to companies such as Shift, who will then analyse the click paths for trends and statistics. The information is then discarded.
Information to other third parties, provided TNZ has your prior authorisation, to enable TNZ to process the information for specific purposes.

Otherwise your personal information will not be passed on to any other third party unless it is authorised or required by law. Disclosures may include the transfer of your personal information between countries.

Access to and Correction of Personal Information

You may request access to and correction of your information at any time. If you fail to provide information, or supply incorrect information, TNZ may not be able to provide you with some services. If you wish to access or correct your information you should contact TNZ's privacy officer.

Other Websites

newzealand.com/travel does offer links to other websites, however, TNZ is not affiliated with those websites and does not accept responsibility or liability for the content and privacy practices of those websites, and/or the reliability of the information published on those websites.

Cookies

This site uses cookies to provide you with a better service. Cookies are small pieces of information stored by your browser on your computer hard drive. Cookies help TNZ provide a better website by letting TNZ monitor what's working and what isn't through working site traffic analysis. Accepting a cookie does not give TNZ access to the user's computer or personal information under any circumstances. You may configure your web browser to not accept cookies, however you may experience a loss of functionality as a result.

Liabilities

Tourism New Zealand is not liable for the following:

Loss of Travel Planner data from the site servers through accident or hacking.
Loss of Travel Planner data because of network interruptions or hacking between user and newzealand.com servers.
Loss of Travel Planner data due to user not creating a Travel Planner account after anonymously collecting.
Expiry of accounts after 6 months of inactivity by the user.
Any actions or lack of action by the travel partner or airline in relation to an enquiry.
Failure of the site server to successfully send Travel Planner to a travel partner or airline, or email to a friend.
Unauthorised access by anyone to Travel Planner accounts and information where TNZ has taken reasonable care to protect that information.
Accuracy of information. This is outside the control of TNZ and its partners. Users should contact the operator concerned to confirm information including price, location and availability of services or products.
The travel partner and airline referral service not being available for all countries.

You are responsible for:

Keeping your Travel Planner username and password safe.
Not using the email a friend functionality to spam or harass other email or web users.
Not on-selling the Travel Planner service or using Travel Planner for profit.

If you have any questions about the privacy policy and the security of your personal information, please contact TNZ's privacy officer:

Jessica Ebrey
Online Manager
Tourism New Zealand
PO Box 91 893, Auckland Mail Centre, New Zealand
phone +64 9 914 4780
email newzealand.com@tnz.govt.nz

This privacy policy is governed by New Zealand laws.

This privacy policy was last updated on 9 July 2005. From time to time it may be necessary for TNZ to review and revise this privacy policy. When TNZ does so the amendment will be placed on the newzealand.com/travel website.