We guarantee a refund (or no charge) if your cancellation is received by 5pm the day before skiing/boarding. No-shows or failure to cancel prior to 5pm the day before will result in full payment. There is a strict 100% charge for customers who do not show and the weather is operable.
Cancellations should be made by phone (+64 3 435 1834) or in person. If emailing ensure you give more than 24 hours notice.