Floatplane Lake Rotoiti Thermal Pools - 7A

Weight Clause New Zealand CAA require accurate individual weights at the time of booking, on this basis we cannot confirm your booking until we have received this information. It is preferable that you provide weights in your own unit measurements i.e. pounds, stone or kilograms. It should also be noted that as part of this requirement you will be weighed upon arrival & any deviation from your declared weight (within reason) may result in a flight being re scheduled or a surcharge being applied.

Should cancellation occur within 30 days of the date of travel a 25% cancellation fee will apply. If cancellation occurs within 7 days of the date of travel a 75% cancellation fee will apply. If cancellation occurs within 48 hours of the date of travel a 100% cancellation fee will apply. Should Volcanic Air cancel the booking due to unsuitable weather conditions or for circumstances beyond our control, then a full refund will apply.